Cancellation & Late Policies

​Last updated: 1/1/2025

​

We best serve our clients by offering one-on-one "straight through" grooming. By doing this we are able to stay true to keeping our grooming environment as stress-free as possible for your pet and everyone involved.

Because of the structure of our business, a last-minute cancellation or no-show can have a great effect on our day, and we may not be able to fill your time slot right away. 

​

We send text messages and an email to remind you of your upcoming appointment.

Please click the link in your appointment reminder text/email to confirm your appointment.

An unconfirmed appointment risks being canceled.

​​

If you wish to cancel or reschedule, you must do so more than 24 hrs. prior to your appointment, or a $20-30 re-booking fee per dog will be applied at your next appointment.​

​

​If you are between 15-30 minutes late and we are still able to groom your pet, a $10 late fee will be applied. If you think you are going to be 30+ minutes late, we will have to reschedule and there will be a $20-30 re-booking fee.

​​

​If you no-call/no-show and we don't hear from you 15 minutes past your scheduled time... there will be a $30 re-booking fee, and you will be required to pay a 50% deposit prior to all your future appointments.

 

Please respect our time. Repeated occurrences of tardiness or absences will result in you no longer being able to book any future appointments with us.

​

We understand that things happen in life that require may require your immediate attention, so we try to be as lenient as possible while still respecting the policies of the business when it comes to a last-minute cancelation or re-scheduling. While all circumstances and situations are taken into consideration for last-minute cancellations, we will first review your attendance history when making a decision to apply fees and/or removing you from our list of clients.

​

Thank you for your understanding and cooperation.